Due to the consumable nature of our food products, KellySure does not accept returns or exchanges once a product has been delivered, except where there is a genuine issue with the product received.
A replacement or refund request may be considered if:
The product was received with damaged or leaking/spilled packaging.
You received an expired product.
The product has a genuine quality issue at the time of opening.
You received an incorrect product.
To report an issue, please contact KellySure Customer Support within 48 hours of delivery.
Please provide:
Order number
Photographs of the product
Photographs showing the packaging/damage
Batch number and expiry/best-before details
A short description of the issue
Important: Please retain the original product and packaging until your complaint has been resolved. KellySure may request additional photographs or information to verify the issue.
Once verified, we may offer, as appropriate:
Replacement / Refund / Store Credit
Refunds, where approved, will be processed to the original payment method according to the applicable payment provider's processing timelines.
Products will not be eligible for return/refund due to change of mind, personal taste preference, natural variations in colour/texture, incorrect ordering by the customer, or products that have been improperly stored after delivery.
