KellySure Herbal Jaggery Powder

Product: Herbal Jaggery Powder Brand: KellySure Ingredients: Jaggery + [LIST EXACT HERBS/INGREDIENTS] Form: Powder Dietary Preference: Vegetarian Storage: Store in a cool, dry and hygienic place away from direct sunlight and moisture. Keep tightly sealed after opening.

Due to the consumable nature of our food products, KellySure does not accept returns or exchanges once a product has been delivered, except where there is a genuine issue with the product received.

A replacement or refund request may be considered if:

• The product was received with damaged or leaking/spilled packaging.

• You received an expired product.

• The product has a genuine quality issue at the time of opening.

• You received an incorrect product.

To report an issue, please contact KellySure Customer Support within 48 hours of delivery.

Please provide:

• Order number

• Photographs of the product

• Photographs showing the packaging/damage

• Batch number and expiry/best-before details

• A short description of the issue

Important: Please retain the original product and packaging until your complaint has been resolved. KellySure may request additional photographs or information to verify the issue.

Once verified, we may offer, as appropriate:

Replacement / Refund / Store Credit

Refunds, where approved, will be processed to the original payment method according to the applicable payment provider's processing timelines.

Products will not be eligible for return/refund due to change of mind, personal taste preference, natural variations in colour/texture, incorrect ordering by the customer, or products that have been improperly stored after delivery.

KellySure currently ships products across India to serviceable PIN codes.

Orders are generally processed within 1–2 business days after order confirmation.

Estimated delivery is typically 3–7 business days after dispatch, depending on the destination, courier availability and serviceability.

Delivery timelines are estimates and may be affected by circumstances such as public holidays, weather conditions, transportation disruptions or other courier-related delays.

Shipping Charges

Applicable shipping charges will be displayed at checkout before payment.

Free shipping may be offered above a specified order value or during promotional campaigns.

Order Tracking

Once your order has been dispatched, tracking information will be provided through the available communication channel, such as email, SMS or WhatsApp, where supported.

Damaged Packages

If your package appears significantly damaged, leaking or tampered with at delivery, please take photographs/videos of the package before opening it and contact KellySure Customer Support as soon as possible.